SamsungExpands Self-Repair Program, the world’s largest smartphone maker, is giving its customers more power and flexibility to repair their own devices. The company has announced that it is expanding its self-repair program, which was launched in August 2022, to cover a wider range of models, parts, and categories. This means that tech enthusiasts and eco-conscious consumers can now fix their Samsung smartphones, tablets, PCs, foldables, and home entertainment products with ease and confidence.
The self-repair program allows customers to order original Samsung parts and tools from Encompass Supply Chain Solutions, a leading repair parts provider and Samsung’s partner in this initiative. Customers can then follow the online instructions and videos to perform the repairs themselves, without having to rely on authorized service centers or third-party vendors. The program covers almost 50 models, including 14 Galaxy devices, such as the S23 series and Z Fold5. Customers can now address a variety of issues, such as cracked screens, worn batteries, faulty speakers, broken keys, and more.
Mark Williams, Vice President of Customer Care at Samsung Electronics America, said that the expansion of the self-repair program is part of Samsung’s commitment to providing its customers with choice and convenience. “We know that consumers want reliable and convenient repair options to keep their devices up and running. This expansion is one more way Samsung is showing its continued commitment to provide our customers with choice.”
The self-repair program is not only beneficial for customers, but also for the environment. By enabling customers to extend the lifespan of their devices, Samsung is reducing the amount of e-waste generated by discarded or obsolete gadgets. Samsung is also using durable materials and innovative designs to enhance the sustainability of its products. For instance, the Galaxy Z Fold5 features a water-resistant body and a protective film made from PET, a recyclable material.
Robert Coolidge, the President and CEO of Encompass Supply Chain Solutions, praised Samsung for its leadership in empowering customers to repair their own devices. “Encompass has been a trusted distributor of Samsung OEM replacement parts for many years and this expansion to new product categories will play a critical role in continuing to empower Samsung customers to easily repair equipment and extend the lifecycle of their products,” he said. “Samsung’s self-repair program aligns with Encompass’ goal to improve the accessibility of mission-critical parts for customers while reducing waste and enabling significant cost savings.”
Samsung’s self-repair program is one of the most comprehensive and user-friendly in the industry, offering customers a wide range of options and resources to fix their devices. Customers can visit samsung.com/us/support/selfrepair or book an appointment online to learn more about the program and order the parts and tools they need. Samsung also provides customer support and warranty services for those who prefer to have their devices repaired by professionals. With Samsung’s self-repair program, customers can now enjoy their devices for longer and with greater satisfaction.