A display glitch is plaguing some Samsung Galaxy S24 Ultra devices, leaving a thin green line and a thin white line on the screen. Users have reported this problem on various online platforms, such as the Samsung Community Forum and Reddit. The lines appear randomly, even on the boot screen, and do not go away.
One user, who goes by the name Qu1JcMmaCO on the Samsung Community Forum, contacted Samsung Care+ for a solution. He was told that the issue was a factory defect, but Samsung refused to replace his device with a new one. Instead, he was asked to return his phone and buy another one, which would mean losing his pre-order discounts. He was also advised to complain to T-Mobile, the carrier he bought his phone from.
However, this did not make sense, as the phone was purchased on Samsung.com and was covered by the manufacturer’s limited warranty. The user claimed that he did not damage his phone in any way that would void the warranty. He felt that Samsung was trying to avoid responsibility for the defect.
Another user, who posted on Reddit, had a similar experience. He also had a Galaxy S24 Ultra with the display glitch, and he was told by Samsung that it was a “Verizon issue.” He visited two Verizon stores, and the first one blamed him for the problem. The second one admitted that Verizon would try to “squirm out of any responsibility for providing the warranty.”
The user decided to buy a new Galaxy S24 Ultra from Verizon and return the defective one. However, he was worried that he would lose his trade-in value and face other complications. He wondered why Samsung did not honor its warranty for a defect that it acknowledged.
The display glitch seems to affect only some Galaxy S24 Ultra devices sold by U.S. carriers. Users who ordered their phones unlocked from Samsung have not reported this problem. The glitch is likely caused by a hardware fault in the display panel, and it cannot be fixed by software updates.
Users who have a Galaxy S24 Ultra with the display glitch should be aware of their rights and options. They should not have to pay any restocking fees or lose any pre-order discounts if they return their phone and buy a new one. They should also demand that Samsung or their carrier provide them with a new device that is free of defects.